When a piece is not quite right.
This Return & Refund Policy explains the general process for requesting assistance with a return, refund, exchange, damaged item, incorrect order or another order-related issue involving products purchased through propitiousness.com.
Contact
Contact customer support and identify the order connected with your request.
Review
Provide the relevant details so the circumstances can be reviewed.
Instructions
Follow the return, documentation or other instructions provided for the request.
Resolution
Any eligible refund, replacement or other resolution will depend on the review.
The business address listed on this page is company information and is not automatically the return warehouse or return destination for an order. Before sending any product back, contact service@propitiousness.com and follow the return instructions provided for your specific request.
01
Scope of This Policy
This Return & Refund Policy applies to products purchased through propitiousness.com and provides general information about return, refund and related order-resolution requests.
The outcome of a request may depend on the specific order, product, condition, information provided, applicable store terms and rights available under applicable law.
02
Contact Us Before Returning an Item
Contact propitiousness™ customer support before sending any item back.
This allows the request to be identified and the appropriate return instructions, if applicable, to be provided for that specific order.
03
Request Review
When contacting customer support, provide enough information to identify and understand the request. Useful information may include:
- Your order number.
- The email address associated with the order.
- The product involved.
- A clear description of the issue or request.
- Relevant photographs where appropriate.
04
Return Instructions & Destination
If a return is appropriate, follow the instructions provided for the specific request, including any return destination or other required information.
Do not automatically send products to the company business address listed elsewhere on this page unless that address is specifically supplied as part of the return instructions.
05
Product Condition
The condition of a product may be relevant when a return or refund request is reviewed.
Depending on the circumstances, factors such as use, wear, damage, missing components or alterations may affect the available resolution, subject to applicable policy and law.
06
Packaging & Included Contents
Where relevant, customers should keep original packaging, included components and order materials until an order issue has been resolved.
If a return is authorized, follow any packaging instructions supplied for the request to help reduce avoidable damage during transportation.
07
Damaged, Incorrect or Incomplete Orders
If you receive an item that appears damaged, incorrect or incomplete, contact customer support with the relevant order information.
Clear photographs of the product, packaging or issue may be requested where appropriate to help review the situation.
08
Return Shipping & Related Costs
Return shipping arrangements and any related costs may depend on the reason for the return, order circumstances and instructions provided for the specific request.
Do not assume that every return includes the same shipping arrangement or cost treatment.
09
Inspection & Review
Where a product is returned, the item and related order information may be reviewed before a final resolution is determined.
The review may consider the reason for the request, product condition, supporting information and applicable store terms.
10
Refunds
Where a refund is approved, it will be handled according to the circumstances of the order and the applicable payment process.
The time required for a completed refund to appear may depend on payment processing and the services involved.
11
Exchanges & Replacements
An exchange, replacement or other alternative resolution may be available in some circumstances, depending on the product, availability and the nature of the request.
Contact customer support to determine what options, if any, are available for the relevant order.
12
Order Changes & Cancellations
If you need to request an order change or cancellation, contact customer support as soon as possible.
A requested change or cancellation may not be possible once processing, preparation or shipment has progressed.
13
Returned or Undeliverable Shipments
If a shipment is returned because it could not be delivered, contact customer support so the order circumstances can be reviewed.
The available next step may depend on the reason the shipment was returned and the status of the order.
14
Policy Changes & Contact
This Return & Refund Policy may be updated from time to time to reflect changes in store practices, operations or applicable requirements.
The current version displayed on propitiousness.com should be used as the reference for this policy.
Questions may be directed to service@propitiousness.com .
A little information can make an order issue easier to review.
Have Your Order Details Ready
Include your order number and the email address associated with the purchase where available.
Explain What Happened
Describe whether the request concerns a return, damage, incorrect item, missing contents or another issue.
Wait for Return Instructions
Do not send jewelry back until the appropriate return instructions have been provided for the specific request.
Need help with a return, refund or order issue?
Contact the propitiousness™ customer support team before returning a product. Include relevant order information and a clear description of the request whenever possible.